Privacy Policy

To provide accurate quotes and efficient services, we collect specific personal information. This typically includes your full name, billing address, the physical address of the property requiring service (for snow removal and lawn care logistics), email address, and phone number. We may also collect payment information (credit card details) through our secure third-party payment processors when you set up an account or pay an invoice.

The primary use of your data is operational. We use your physical address to route our crews and estimate service costs. Your contact information is used to send "Action Plan" notifications regarding storm response, service completion alerts, and invoices. We may also use your data to improve our website's functionality, analyze service trends in the Fargo-Moorhead area, and occasionally send updates about seasonal service renewals.

Platinum Industries does not sell your personal data. However, we do share necessary information with trusted third-party service providers who assist in our operations. This includes our Customer Relationship Management (CRM) software for scheduling, logistics software for crew routing, and secure payment gateways for processing transactions. These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

Like most modern websites, we use cookies and similar technologies to enhance your browsing experience. These small data files help us remember your preferences, keep you logged into our client portal, and analyze site traffic patterns. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain interactive features of our website, such as online quoting tools.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website and client portals use SSL encryption to ensure that data transmitted between your device and our servers is secure. While we strive to use commercially acceptable means to protect your data, please be aware that no method of electronic transmission or storage is 100% infallible.

By providing your contact information, you agree to receive transactional communications related to your service (e.g., invoices, dispatch alerts). You may also receive occasional marketing emails regarding seasonal promotions. You have the right to opt-out of marketing communications at any time by following the unsubscribe link in our emails or by contacting our office directly.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a minor without verification of parental consent, we take steps to remove that information from our servers.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.