Terms of Service

By accessing the Platinum Industries website, requesting a quote, or hiring us for services (including Snow Removal and Lawn Care), you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the Client) and Platinum Industries. If you do not agree with any part of these terms, you must strictly refrain from using our services.

All quotes provided via our online forms or initial consultations are estimates based on the information available at the time. Platinum Industries reserves the right to adjust final pricing if the actual scope of work differs from the description (e.g., significantly larger square footage, excessive ice accumulation, or overgrown terrain). Formal quotes are generally valid for 30 days unless otherwise specified in a seasonal contract.

Due to the nature of our business, particularly Snow Removal and Lawn Care, all service schedules are subject to weather conditions. While we utilize advanced tracking and logistics software to maintain punctuality, Platinum Industries cannot guarantee specific arrival times during severe weather events (e.g., blizzards or heavy storms). Dispatch times are determined by accumulation triggers (e.g., 1-inch or 2-inch triggers) agreed upon in your service plan.

Payment is due upon receipt of the invoice unless a pre-paid seasonal contract is in place. We accept major credit cards and electronic payments through our secure client portal. Accounts with an outstanding balance beyond 30 days may be subject to a late fee of 1.5% per month or the maximum permitted by law. For seasonal contracts, failure to pay monthly installments may result in the immediate suspension of services.

The Client is responsible for ensuring that our crews have clear and safe access to the property on the scheduled service day. This includes unlocking gates, removing vehicles from driveways, and clearing personal property (toys, hoses, furniture) from the lawn or snow removal areas. Platinum Industries is not responsible for missed services due to restricted access, aggressive pets, or obstructions.

While we exercise the highest degree of care, Platinum Industries is not liable for damage to landscaping, pavement, or property features that are not clearly visible or marked, particularly when covered by snow. This includes, but is not limited to, speed bumps, retaining walls, or irrigation heads. We are not responsible for slip-and-fall accidents that occur after our crews have serviced the property or between service visits during continuous storm events.

For non-contractual services, we require at least 24 hours' notice for cancellations. Cancellations made less than 24 hours prior to the scheduled service may incur a cancellation fee. For seasonal contracts, termination policies are outlined in your specific service agreement. During active snow events, dispatch cancellation requests may not be honored once crews have been routed.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Dakota. Any disputes arising from these terms or the services provided shall be resolved exclusively in the courts located within this jurisdiction.